A Tad Bit Uncomfortable: An Interview with Terri Kline
“If you are truly BOLD, everything you do is a tad bit uncomfortable. You can’t be bold if you’re not courageous and willing to be uncomfortable.” Terri Kline, President and CEO of Health Alliance Plan (HAP), made this observation about halfway through our conversation. From the beginning of our call to the end, she captured many of the traits that distinguish BOLD leadership from all others. Today Terri leads HAP, a 650,000-member, 1300-employee health plan based in Detroit. She came into this role having led from just about every executive position you could have in the healthcare industry with experiences…