Positive conspiracies! (On trust)

This is the fourth in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful results. I’ve included personal reflections about some of my own change experiences and what I’ve learned along the way. This is a post about trust. Very often when we talk about leadership and trust, the focus is on whether followers have trust in their leaders. That…

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Make my decisions better! (On empathy)

This is the third in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful results. I’ve included personal reflections about some of my own change experiences and what I’ve learned along the way. The BOLD leaders I meet and interview have time and again reminded me of something I learned in grad school working on creative writing projects: listening to…

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Laugh if you want! (On confidence)

This is the second in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful results. I’ve included personal reflections about some of my own change experiences and what I’ve learned along the way. The first time I was tapped to lead a large change initiative, I was just 30, working for a regional banking company in a division that was…

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Better, more interesting answers are out there! (On curiosity)

This is the first in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful results. I’ve included personal reflections about some of my own change experiences and what I’ve learned along the way.  The other day I was doing some research for an upcoming presentation and came across a couple articles where someone said a version of this: Organizations that…

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He Had Me at Stigma: An Interview with Gary Mendell

I heard Gary Mendell, the Founder and CEO of Shatterproof, speak a few weeks back at Liberation, Medecision’s annual healthcare summit. Gary spoke just after I facilitated a panel about BOLD leadership, the kind required for the transformative change facing the healthcare industry. But I didn’t have a chance to meet him. Probably a good thing; I’m not sure I could have said a word in that moment! Like every other person in that room, I was moved to tears, speechless, emotions tinged with some personal guilt. Guilt about the stigma that persists in our society today in the way…

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“What would YOU do?”: An Interview with Carina Edwards

I met Carina Edwards, CEO of Quil when in Philadelphia for the B!PHL Innovation Festival a couple months ago. We were both speakers at this great community event centered on innovation. Since meeting, I’ve talked with Carina a few times and feel like I made a fast, forever friend. Each conversation has been at a lightning pace, packed full of ideas, and fun!   Within the first fifteen minutes of our first discussion, I knew I was talking with a BOLD leader. Happily, Carina agreed to an interview. We quickly confirmed that she was born with curiosity, confidence, empathy and…

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Dare Me to Jump: An Interview with Jessica Harthcock

I first met Jessica Harthcock, Founder & CEO of Utilize Health, at a reception during the 2019 WBL Annual Summit in Dallas, TX. We struck up a conversation that would be the spark for this interview.  When I asked Jessica about her professional background, she literally lit up and the passion for her work started to spill out! She described how her company helps people with severe neurological conditions connect to the services they need. In offering the description and some of the success stories of their work, she left out a key fact. I asked her, “Why start a…

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Picture an Orchestra Conductor: An Interview with Carrie Whitcher

At my request, colleague (and BOLD leader himself), Matthew Taylor, Vice President of Information Technology at Excellus BlueCross BlueShield introduced me to Carrie Whitcher, Vice President of Health Care Improvement at Excellus BCBS. Within 5 minutes of talking with Carrie, I knew Matthew got it right. Carrie is a BOLD leader! Carrie led our conversation with the “why” she is passionate about making healthcare better.  I ask, “Why devote your career to improving healthcare quality?” Carrie describes being fueled in this pursuit from an early age having been raised with a younger sister with special needs that often required the…

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BOLD Constrained. BOLD Released.

“They hired me because I’m bold. They are afraid of me because I’m bold.” A recent conversation with an amazing heath care leader started with that quote. It encapsulated what I’ve heard recently in a collection of BOLD interviews. And it brought back a theme I’ve heard over the past several years with many BOLD leaders. Organizations wanting to change are not the same thing as organizations willing to change. Talk is easy. Doing is hard. It’s why the “D” in BOLD is about doing. There is a whole section in BOLD, the book, about doing. It is sadly not…

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“I think you need to go fly”: An Interview with Ben Carter

Benjamin Carter, Executive Vice President and Chief Financial Officer of Trinity Health, was a speaker at a recent Coalition to Transform Advanced Care (C-TAC) conference that I attended. I was looking forward to meeting him because a colleague, Mary Kay Plona, spoke so highly of him and the influence he had been in her career and life. Unfortunately, stepping out to take an urgent call, I not only missed the session, I missed meeting him. Dang! Mary Kay was kind enough, and Ben generous enough, to set up a recent BOLD leader conversation, for which I’m very grateful. BOLD is…

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